Learn more about treatments and important safety information.
No more clinic waitrooms. Or pharmacy pickups. Or awkward conversations.
We’ll ask you some questions about your medical history and your symptoms.
We carry most generic and brand name medication. If you’re not sure, our medical team can recommend one for you.
If applicable, we’ll ship your medication to your door, in a discreet package, for free.
Here's what our patients are saying.
At Felix, it’s our goal to make pricing as transparent and easy as the care we provide. Here’s how it works.
Topical prescription acne treatment is a generally safe and effective medication. However, some users experience side effects.
The most common side effect is a warm, stinging sensation on the skin directly after the medication is applied. This is often accompanied by dry and itchy skin, redness, mild peeling/scaling, and sun sensitivity.
This treatment can also potentially make your acne get worse before it gets better. In most cases, this side effect is temporary and goes away after two to four weeks of use.
Many of these minor side effects resolve on their own, while others are easily fixed by using a moisturizer or other skin care products to counter the dryness. Consult our safety information sheet to learn more.
Absolutely. The acne assessment you will complete via Felix requires you to upload photos of your skin for the doctor or nurse practitioner to review. These photos, along with the other medical information you provide, will usually be sufficient for the doctor or nurse practitioner to determine whether or not you are eligible for a prescription as well as craft an appropriate treatment plan. Though unlikely, the doctor or nurse practitioner may follow up with some questions via secure chat (we’ll ping you via email if there are any messages in your inbox).
Skin medication filled via Felix has a starting cost of $6.52 per tube. The price does not include the pharmacy fill fee and it will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.
Medication coverage varies greatly between different plans, provinces and has specific criteria that determine eligibility. For those in Ontario that are under 25 years old, OHIP+ will cover the cost of certain acne medications. Make sure to upload your OHIP card during your online visit so that the pharmacy can apply your coverage.
Yes, with Felix you can get treatment for acne online. Complete a short online assessment and select from the treatment options available. If approved, your medication will ship to your door.
We're supported by some of Canada's leading licensed healthcare practitioners.
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AKA Retin-A, Retin-A Micro, Rejuva-A, Stieva-A Cream, Stieva-A Cream Forte, Stieva-A Gel, Stieva-A Solution, Vitamin A Acid, Atralin, Avita, Refissa, Renova, Tretin-X
This medication is used to treat acne. It may decrease the number and severity of acne pimples and promote quick healing of pimples that do develop. Tretinoin belongs to a class of medications called retinoids. It works by affecting the growth of skin cells.
This section contains uses of this drug that are not listed in the approved professional labeling for the drug but that may be prescribed by your healthcare practitioner. Use this drug for a condition that is listed in this section only if it has been so prescribed by your healthcare practitioner.
Consult your doctor or pharmacist if you have questions.
Use this medication on the skin only. Do not apply to the inner lip area or inside the nose/mouth. Do not apply to cut, scraped, sunburned, or eczema-affected skin. Avoid getting this medication in your eyes. If this medication gets into your eyes, flush with large amounts of water. Call your doctor if eye irritation develops. Wash your hands after using the medication to avoid accidentally getting it in your eyes.
During the first few weeks of using tretinoin, your acne might appear worse because the medication is working on pimples forming inside the skin. It may take up to 8-12 weeks to notice results from this medication. Use it regularly in order to get the most benefit from it. To help you remember, use it at the same time each day. Do not use a larger amount or use it more frequently than recommended. Your skin will not improve any faster, and it will increase the risk of developing redness, peeling and pain. This medication is available in different strengths and forms (e.g., gel, cream, solution). The best type of medication for you to use will depend on the condition of your skin and your response to therapy. Inform your doctor if your condition persists or worsens.
Cosmetics may be used, but clean skin thoroughly before applying the medication. Some cosmetics and soaps may worsen your acne. Moisturizers may be safe to use. When buying cosmetics, moisturizers or other skin care products, check the label for "non-comedogenic" or "non-acnegenic." These products are unlikely to worsen your acne.
A brief sensation of warmth or stinging may occur immediately after applying the medication. Skin redness, dryness, itching, scaling, mild burning, or worsening of acne may occur during the first 2-4 weeks of using the medication. These effects usually decrease with continued use. A daytime moisturizer may be helpful for excessive dry skin (see Notes). If any of these effects persist or worsen, notify your doctor or pharmacist promptly. Your doctor may want you to decrease how often you use tretinoin, change the strength or type, or have you stop using it. Remember that your doctor has prescribed this medication because he or she has judged that the benefit to you is greater than the risk of side effects. Many people using this medication do not have serious side effects. Tell your doctor immediately if you experience: blistering, crusting, severe burning/swelling of the skin, eye redness and watering (conjunctivitis), eyelid swelling, skin discoloration. A very serious allergic reaction to this drug is unlikely, but seek immediate medical attention if it occurs. Symptoms of a serious allergic reaction may include: rash, itching/swelling (especially of the face/tongue/throat), severe dizziness, trouble breathing. This is not a complete list of possible side effects. If you notice other effects not listed above, contact your doctor or pharmacist. Call your doctor for medical advice about side effects. You may report side effects to Health Canada at 1-866-234-2345.
Before using tretinoin, tell your doctor or pharmacist if you are allergic to it; or to vitamin A-related drugs (other retinoids such as isotretinoin); or if you have any other allergies. This product may contain inactive ingredients (such as fish proteins), which can cause allergic reactions or other problems. Talk to your pharmacist for more details. Before using this medication, tell your doctor or pharmacist your medical history, especially of: eczema. This medication may make you more sensitive to the sun. Limit your time in the sun. Avoid tanning booths and sunlamps. Weather extremes such as wind or cold may also be irritating to the skin. Use sunscreen daily and wear protective clothing when outdoors. Tell your doctor right away if you get sunburned or have skin blisters/redness. Wait until your skin has completely recovered from a sunburn before using tretinoin. Avoid electrolysis, waxing and chemical depilatories for hair removal on the treated areas while using this product. If you have recently used products containing sulfur, resorcinol or salicylic acid, use tretinoin with caution. Wait until the effects of such products on the skin have decreased before using tretinoin. During pregnancy, this medication should be used only when clearly needed. It may harm an unborn baby. Discuss the risks and benefits with your doctor. It is not known whether this drug passes into breast milk. Consult your doctor before breastfeeding.
See also Precautions section. Drug interactions may change how your medications work or increase your risk for serious side effects. This document does not contain all possible drug interactions. Keep a list of all the products you use (including prescription/nonprescription drugs and herbal products) and share it with your doctor and pharmacist. Do not start, stop, or change the dosage of any medicines without your doctor's approval. Some products that may interact with this drug include: hair perming solutions, alcohol/lime/menthol-containing products (such as astringents, toners, shaving lotions), medicated or abrasive soaps and cleansers, products containing sulfur, resorcinol or salicylic acid, products containing alpha hydroxy acid, products containing glycolic acid, soaps and cosmetics with a strong drying effect, other drugs that may increase your sensitivity to sunlight (e.g., fluoroquinolones such as ciprofloxacin, tetracyclines, thiazide water pills such as hydrochlorothiazide, sulfa drugs such as sulfamethoxazole, phenothiazines such as chlorpromazine). Benzoyl peroxide can be very irritating and may decrease the effectiveness of tretinoin if the two products are applied at the same time. Talk with your doctor or pharmacist about the safe use of prescription and non-prescription benzoyl peroxide products (e.g., Pro-Activ, Clearasil).
If someone has overdosed and has serious symptoms such as passing out or trouble breathing, call 911. Otherwise, call a poison control centre right away. Call a provincial poison control centre. This medicine may be harmful if swallowed. Symptoms of overdose may include excessive redness, peeling, and discomfort.
Do not share this medication with others. Cosmetics may be used, but clean skin thoroughly before applying the medication. Some cosmetics and soaps may worsen your acne. Moisturizers may be safe to use. When buying cosmetics, moisturizers or other skin care products, check the label for "non-comedogenic" or "non-acnegenic." These products are unlikely to worsen your acne. Ask your doctor or pharmacist which products are safe to use. Remember, acne is not caused by dirt. Cleaning your skin too often or too vigorously can irritate your skin and worsen acne.
If you forget to use this medication, use it as soon as you remember if you remember the same day. If you don't remember until morning, wait until your next dose is scheduled.
Store at room temperature away from light and moisture. Gel preparations are flammable. Do not expose to heat or fire sources. Do not smoke during use. Keep all medications away from children and pets. Do not flush medications down the toilet or pour them into a drain unless instructed to do so. Properly discard this product when it is expired or no longer needed. Consult your pharmacist or local waste disposal company for more details about how to safely discard your product.
This is a summary and does not have all possible information about this product. This information does not assure that this product is safe, effective, or appropriate for you. This information is not individual medical advice and does not substitute for the advice of your healthcare practitioner. Always ask your healthcare practitioner for complete information about this product and your specific health needs.
