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Customer Care

Hours: Mon - Fri, 9:00am - 5:00pm EST
Please use the email address associated with your Felix account to email us at

While it is our hope that our Felix community will not be majorly impacted, please understand that Canada Post is experiencing some shipping delays.

Medical questions

For any medical-related questions, we recommend that you speak to the prescribing practitioner directly as they know what's best for your health. You can do so by going to your Felix account and messaging the practitioner for that specific prescription.

Pharmacy Information

Primarily servicing Ontario, Newfoundland and Labrador, Nova Scotia and Prince Edward Island Patients

Felix Pharmacy Inc.
Ontario College of Pharmacists Certificate of Accreditation No. 308585
Pharmacy Manager: Arshjot Grewal, 625329
Hours: Mon - Fri, 9:00am - 5:00pm EST

Primarily servicing British Columbia, Saskatchewan, Manitoba, and Alberta Patients

Required in all British Columbia Pharmacies: Pharmacy practice issues may be reported to the College of Pharmacists of BC via their website or at (604) 733-2440).

Felix Pharmacy West Inc.
110-3001 Gordon Avenue, Coquitlam, BC V3C2K7
Phone: 604 552 6941
‍College of Pharmacists of BC #21284
Pharmacy Manager: Leanne Fung
Hours: Mon - Thurs, 9:30am - 6:00pm PST | Friday, 9:30am - 5:30pm PST

*please reach out to Customer Service at if you are unsure which pharmacy to contact